Important information about your consultation

Menopause / HRT Follow-up Consultations

If you are booked in for a Menopause/HRT Follow up, it is important that you complete your Follow-Up Appointment Questionnaire in advance. The link will have been sent to you in your confirmation email.

What You Will Need for a Video or Phone Consultation

For a video consultation you will need:

  • an internet connection

  • a smartphone, tablet or computer that allows video calling – remember to make sure your microphone and camera are switched on

    a well-lit, quiet and private space so the doctor can see you clearly

  • the link to join the consultation, which will have been sent to you by email at the time of your booking, and in your reminder email two days before your consultation date.

Please read this guide BEFORE the day of your consultation:

A guide to video consultations

If your video call does not work, the doctor will try to phone you instead, so please make sure you have your phone nearby.

For a phone consultation

  • Make sure that if you are using a mobile phone, you have adequate reception to take the call.

  • If you have changed your phone number since you first gave us your details, please ensure that you have given us your new number.

For all consultations

  • Your doctor will do their very best to call you as close as possible to the time of your appointment, but there could be a delay of around 15-20 minutes if they are running late. Please allow plenty of time, so that your consultation is not rushed.

  • Kindly be advised that if your consultation is disrupted due to problems with your own equipment or internet, we are unable to provide a refund. However, if the appointment is re-booked, we will offer a 50% reduction on the fee for the rescheduled consultation.

Payment Information

To secure your appointment, payment is required at least one week in advance. However, you will receive a full refund (less your deposit or a £75 late cancellation fee) if you need to cancel up to 24 hours before your appointment.

Please see our full cancellation terms here.

Your invoice and payment link will have been emailed to you. To find it, please search for an email from ‘notifications@cliniko.com'.

If full payment is not received, unfortunately we may have to release your booking. If this is the case, you will be notified by email.